What are the shipping costs?
Take advantage of free shipping on orders over €100 to EU countries and from €200 to all other destinations. We offer our customers fast and secure door-to-door transport with DHL Express. Transit time is 24 hours (on working days) for deliveries to Spain and EU member states. For all other countries it is no more than 72 hours; to Russia, shipping is only available by post. Perlas Orquídea accepts no responsibility for possible delays in transport or in customs clearance for shipments to countries outside the EU.
What are the delivery times?
The usual PERLAS ORQUÍDEA delivery time is two days after order confirmation. Order processing always begins after full payment of the purchase amount has been made, so delivery dates are always counted from that date. Should any problem arise on our side that prevents us from sending the parcel within this period, we will contact you to let you know. By law, delivery must take place within 30 days unless otherwise agreed.
How do I track my order?
Once your order is complete we will confirm it by email. Once your order leaves our warehouse, you'll find the carrier and tracking number in My account → My orders (when available), so that you can check the status of your shipment at any time. Any change in the order status will always be noted under My orders, and you can consult the history at any time.
Can I exchange or return my order?
Right of withdrawal
You have the right to withdraw from this contract within 14 calendar days without giving any reason. The withdrawal period will expire 14 calendar days from the day on which you, or a third party indicated by you other than the carrier, acquired physical possession of the goods. To exercise the right of withdrawal, you must notify PERLAS ORQUIDEA S.A. (CTRA. Palma - Manacor Km 30. - 07230 MONTUIRI (MALLORCA) Tel. 971 644 144 or info@orquideapearls.com) of your decision to withdraw from the contract by an unequivocal statement (for example, a letter sent by post, fax or email). You may use the model withdrawal form set out below, although its use is not compulsory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of this right before the relevant period has expired.
Consequences of withdrawal
If you withdraw, we will reimburse all payments received from you, including delivery costs (with the exception of any additional costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery we offer), without undue delay and in any event no later than 14 calendar days from the day on which we are informed of your decision to withdraw from this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having returned them, whichever is the earliest. You must send back or hand over the goods directly to us or to PERLAS ORQUIDEA S.A. -CTRA. Palma - Manacor Km 30. - 07230 MONTUIRI (MALLORCA) without undue delay and in any event no later than 14 calendar days from the day on which you communicate your decision to withdraw from the contract. The deadline is met if you send back the goods before that period has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods. Model withdrawal form
To the attention of PERLAS ORQUÍDEA S.A., Ctra. Palma–Manacor Km 30, 07230 Montuiri (Mallorca), email: info@orquideapearls.com.
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods / for the provision of the following service (*):
– Ordered on / received on (*)
– Name of consumer(s)
– Address of consumer(s)
– Signature of consumer(s) (only if this form is notified on paper)
– Date
In the event of an exchange: Size or model exchanges are not completed with a single online swap. To exchange an item, return it and place a new order for the piece you want. The maximum period for sending your exchange is 14 calendar days after receiving the order. Returned products follow the same refund process as withdrawals. Products must be sent in their original packaging, unused and in perfect condition. You will not have to pay the shipping costs of the new order.
Note: Returning items to Perlas Orquídea is always at the customer's expense. Perlas Orquídea will pay the cost of shipping back to the customer in the case of exchanges of size, model, etc.
