Shipping policy

Shipping and Delivery

At Orquídea, we understand that every piece of jewellery marks a special moment. That is why we handle every shipment with the care and security an artisan piece deserves, making sure your treasure reaches your hands from our workshop in impeccable condition.

1. Shipping Methods and Delivery Times

In our pursuit of offering you an outstanding service, we work with the most prestigious carriers worldwide. We want your jewellery to reach its destination with maximum security and in the shortest possible time.

Free Shipping

We are pleased to offer special conditions so that you receive your favourite pieces at no extra cost:

• European Union (EU): FREE standard shipping on all orders of €100 or more.

• Rest of the World: FREE standard shipping on all orders of €200 or more.

For orders below these amounts, the cost will be calculated automatically at checkout based on the destination.

Summary of Destinations and Transit Times

Orders placed Monday to Friday before 10:00 CET will be processed and dispatched the same working day.

Orders placed at weekends and on official public holidays will be processed and dispatched the next working day.

Limitation of Liability for Transport

At Orquídea we are committed to preparing your order and handing it to the carrier as quickly as possible. However, the company is not liable for delays that may occur for reasons beyond our management, such as:

• Internal logistics incidents at the carrier.

• Adverse weather conditions.

• Customs procedures and holds in countries outside the EU.

• Strikes or blockages on transit routes.

We appreciate your understanding, as these external factors are outside our direct control, although we will always be available to help you handle any claim with the carrier.

2. The Art of Packaging: An Unboxing Experience

Every piece is prepared with exceptional care so that receiving it is a unique experience:

• Signature Case: Your jewellery will arrive in our protective rigid case, designed to preserve the lustre of the pearls and metals.

• Gift Bag Included: So that your gift is perfect from the very first second, we include with every order an elegant signature paper bag. This way, you receive the complete set, ready to hand to that special person with no need for extra wrapping.

• Certificate of Authenticity: Every pearl piece includes its warranty and origin card.

• Gift Option: You can add a personalised note at checkout. Our shipments never include the priced invoice inside the box.

3. Security and Tracking

Your peace of mind is our priority. All our pieces travel with comprehensive transport insurance included in the shipping cost.

1. Confirmation: You will receive an email the moment your jewellery is collected by the carrier.

2. Live Tracking: We will provide you with a tracking number so you can locate your order at any time.

4. Frequently Asked Questions

Can I change my shipping address?

If your order has not yet left our warehouse, we can change the address. Please contact our customer service team as soon as possible.

What happens if I am not at home to receive my jewellery?

The carrier will make up to two delivery attempts. If you are absent, the parcel will be left at the nearest pick-up point so that you can collect it whenever suits you best.

Do you need personalised advice?

If you have any questions about the shipping of a personalised piece, our customer service team is at your disposal.

Email: customerservice@orquideapearls.com

WhatsApp: +34 717 702 333

Opening hours: Monday to Friday, 08:30 - 17:00.