Perlas Orquídea Warranty

At Perlas Orquídea we believe in jewellery created to accompany you for years. Every piece comes from a careful process in which artisan tradition, the selection of materials and the know-how of our house in Mallorca are part of its value.

That is why all our jewellery comes with a warranty against manufacturing defects in materials or craftsmanship.

What warranty does our jewellery have?

All our Perlas Orquídea jewellery created in Mallorca is covered by a 10-year warranty from the delivery date.

The components (clasps, fittings, etc.) that form part of our designs come with a 2-year warranty from the delivery date.

Designs made with cultured pearls come with a 2-year warranty from the delivery date.

This warranty applies exclusively to products manufactured by Perlas Orquídea and purchased through our official sales channels or authorised distributors.

What does the warranty cover?

The warranty covers manufacturing defects related to the materials or to the artisan process of creating the piece.

Each case will be reviewed by our team to assess whether it meets the warranty conditions.

What does the warranty not cover?

The warranty does not cover damage arising from normal use, accidents, incorrect handling or lack of care of the piece.

Excluded, among others, are:

• Natural wear and tear through use.

• Scratches, knocks, marks or deformations.

• Breakages caused by drops, pulls or accidents.

• Total or partial loss of the piece.

• Damage caused by contact with perfumes, cosmetics, chemical products, chlorine, sea water, swimming pools or bathing.

• Colour changes or deterioration arising from improper use or prolonged exposure to external agents.

• Pieces handled, repaired or modified by unauthorised third parties.

• Damage to chains, clasps, links or earrings arising from forced or incorrect use.

As we work with artisan materials and processes, some pieces may show slight variations in tone, shape or finish. These particularities are part of the nature of every piece and are not considered manufacturing defects.

How do I make a warranty claim?

To request a warranty review, contact our customer service team providing:

• Order number or proof of purchase.

• Full name and contact details.

• Clear photographs of the piece and of the possible defect.

• A brief description of the issue.

Once we receive the request, our team will review the case and let you know the next steps.

If the issue is covered by the warranty, Perlas Orquídea will proceed to repair or replace the piece. Should the piece no longer be available, an equivalent solution will be offered subject to assessment by the team.

If the warranty does not cover the issue, our team will contact you to offer the best possible solution.

Caring for your jewellery

To keep your piece in the best condition, we recommend avoiding direct contact with perfumes, creams, chemical products, sea water, swimming pools or prolonged humidity.

Always store your pieces separately, in their case or protective pouch, and clean them gently with a dry cloth after each use.