How do I check my orders?
Once your order is complete you can track it by signing in and clicking the My Orders section in your user menu, where you will find all the information about your order: the date it was placed, the items you bought, the cost and the payment method. We will also inform you of any changes in the status of your orders and of possible transport issues. As soon as your order leaves our warehouse, you will receive a code by email so that you can follow the progress of the shipment at any time. Home deliveries are made throughout Spain, including the Balearic Islands, Ceuta, Melilla and the Canary Islands. Orders are delivered during business hours to the address provided by the customer.
How do I search for an item?
Through the main menu To find a product you can start from the main menu and select the different item categories. Once inside a category you will see a great many filters covering the main characteristics of the items it contains. This makes it very easy to find what you are looking for. We also classify all our items, aiming to place them in a specific type of category so that you can see, for example, all the necklaces 'For a special occasion' that we have. Through the search box Our search box filters by any of the hundreds of characteristics we have used to classify all our items. You can search, for example, for: - casual look necklaces - bracelets under €70 - white pearl rings - etc ...
How do I choose an item?
To choose a product in our online store, select the item, choose the size and colour you like best and add it to the shopping basket using the add to basket button. When you hover the cursor over the shopping basket button, the products it contains are shown, and you can either complete your purchase or carry on shopping. You can add as many items as you like. Once your favourite items are in your basket, click on it to place your order. Do not wait too long, as items in high demand can sell out even if they are in your basket; they are not reserved until the order is processed.
How do I cancel or change my order?
Right of withdrawal
You have the right to withdraw from this contract within 14 calendar days without giving any reason. The withdrawal period will expire 14 calendar days from the day on which you, or a third party indicated by you other than the carrier, acquired physical possession of the goods. To exercise the right of withdrawal, you must notify PERLAS ORQUIDEA S.A. (CTRA. Palma - Manacor Km 30. - 07230 MONTUIRI (MALLORCA) Tel. 971 644 144 or info@orquideapearls.com) of your decision to withdraw from the contract by an unequivocal statement (for example, a letter sent by post, fax or email). You may use the model withdrawal form set out below, although its use is not compulsory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of this right before the relevant period has expired.
Consequences of withdrawal
If you withdraw, we will reimburse all payments received from you, including delivery costs (with the exception of any additional costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery we offer), without undue delay and in any event no later than 30 calendar days from the day on which we are informed of your decision to withdraw from this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having returned them, whichever is the earliest. You must send back or hand over the goods directly to us or to PERLAS ORQUIDEA S.A. -CTRA. Palma - Manacor Km 30. - 07230 MONTUIRI (MALLORCA) without undue delay and in any event no later than 14 calendar days from the day on which you communicate your decision to withdraw from the contract. The deadline is met if you send back the goods before that period has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods. Model withdrawal form
To the attention of PERLAS ORQUÍDEA S.A., Ctra. Palma–Manacor Km 30, 07230 Montuiri (Mallorca), email: info@orquideapearls.com.
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods / for the provision of the following service (*):
– Ordered on / received on (*)
– Name of consumer(s)
– Address of consumer(s)
– Signature of consumer(s) (only if this form is notified on paper)
– Date
